FAQs

1. What types of footwear does SHOELEAF offer?

SHOELEAF specializes in selling a wide range of stylish and comfortable footwear. Our collection includes Antiq Cushioned Slippers, Beige Flats Heels, and many more options to enhance your style and confidence.

2. What is the return policy?

We have a 7-day return policy. If you are not satisfied with your purchase, you can request a return within 7 days of receiving your item. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at Customercare@shoeleaf.in

3. How do I start a return?

To start a return, please contact us at Customercare@shoeleaf.in. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right. Please email us at Customercare@shoeleaf.in with the details of the problem.

5. Are there any items that cannot be returned?

Yes, certain items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the desired item is to return the original item and make a separate purchase for the new item.

7. What is the refund process?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

8. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned in our general return policy.

9. How can I contact SHOELEAF?

You can contact us by phone at 9990109091 or email us at Customercare@shoeleaf.in. Our physical address is Shoeleaf private limted.